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Compliance Statement

 We promote good compliance by training, educating and communicating to all employees and sales agents in an on-going manner.

Any investments administered are held in client name. All transactions, financial and non-financial are verified for compliance, for authenticity, and investment objectives.  All client correspondence is maintained in a secure environment and only designated staff has access to client confidential information.

We believe that compliance is everyone’s duty and that thorough compliance is best done when the process is part of an integrated control structure.

Many different support functions and individuals working together with all lines of business personnel are necessary for thorough and effective compliance.  Compliance monitoring activities are integrated into existing organizational processes and become part of our regular business tasks and activities performed by all personnel.

 

Complaint Process

Client or Complainant Instructions

Step 1 – Agent

Should you as a client express dissatisfaction with regards to advice received or a product, you are to contact the agent whose name appears on your statements and notices.  Should you wish to express dissatisfaction with the services provided by an agent, you may contact the branch manager of the agency listed on your statements and notices. Once an agent /agency receives such complaints from a client, they must advise the MGA of all complaints.

Step 2 – Client Service Department of the Insurance Carrier

If you are unable to obtain a satisfactory response after completing Step 1, then please contact the client service department of the Insurance Carrier and bring up your concerns. The Insurance Carrier will then contact the MGA, Barrington Wealth Partners Inc.  and they will help resolve the concerns with the client and agent involved.

Step 3 – Ombud Service for Life & Health Insurance (OLHI)

If all of the previous steps have failed and the problem still persists, you may forward a written request for review by the Ombud Service for Life and Health Insurance.

Ombud Service for Life and Health Insurance Telephone: 1-888-295-295-8112

Website: www.olhi.ca

Please note that when requesting a review, you must provide a copy of all correspondence sent and received in the scope of the previous steps. All information exchanged during the course of the mediation process will remain strictly confidential.

 

Misconduct/Complaint Process

Our company code of ethics dictates that all Agents must keep with our standards of professional conduct, underlying code of ethics and compliance procedures. If a complaint or allegation of misconduct is reported, we will follow steps of an investigation. All parties involved will be contacted and information will be gathered and documented. A report will be created and results and recommendations will be reported back to all appropriate parties.

Possible resolves to any compliant or misconduct could be as follows:

  1. Conflict resolved and no further actions are required
  2. Reprimand letter written to advisor
  3. Move advisor to the our MGA–Barrington’s ‘Monitoring Suitability of Agents’ process
  4. Loss of contract
  5. Report advisor to the regulatory jurisdiction